Clothing Refund Policy
Updated: Thursday, November 1, 2018
- Items must be returned within 30 days from the day you've received your order as shown by delivery tracking services, transit times are not included within this time.
- Kinobody currently does not offer exchanges. A refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you'll need to place a new order via the website.
- Item must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you.
- We cannot accept returns for undergarments - no exceptions.
- Items covered in animal/human hair will not be accepted.
- All items are thoroughly inspected before any action is taken.
- We will only refund the value of the item(s) returned, excluding shipping costs.
- Returns must be authorized by Customer Support in advance. Items returned without prior authorization may be refused or see a delay in refund. Following this process will ensure your refund is processed as quickly as possible.
- If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.