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Returns, Guarantees & FAQs

Is There A Money Back Guarantee on Supplements or Gear?

If you order any one of our supplements for the first time and don't like them we'll refund you your purchase price (less any shipping).  Just notify us at the Support Center and we'll promptly refund your purchase. No return necessary.

To protect ourselves from fraud, this is only valid on first time purchases within 60 days of purchase.

If you purchased multiples of a product on your first purchase and don't like it, we require that you return the unopened bottles back for a full refund.

Is There A Money Back Guarantee on Kinobody Programs?

Kinobody offers a 30-day refund policy from the date of purchase on digital programs. In order to protect ourselves from abuse we reserve the right to refuse refunds to people that we deem to be 'serial refunders'. Those include people that have received one or more refunds in the past. If you have received a refund in the past you are not eligible for refunds on future courses without express, written permission in advance from Kinobody LLC.


How Long Will It Take To Receive My Order?

Most orders ship within 1 business day.  Once it has shipped, USPS will generally deliver within 3 to 5 business days to any US address.

International orders via DHL Express generally arrive in 3 to 5 business days depending on the country they are shipped to.

How Do I Track My Order?

When your order ships you will receive an email with the tracking number.  You can track in real time at http://track.kinobody.com

My Order Says It Was Delivered But I've Not Received Anything

USPS sometimes mark something as delivered before it was actually dropped off.  If this is the case give it 2 more business days.  If you've not received it by then please call us or email us.  See http://support.kinobody.com

Why Can't You Ship To My Country?

Certain countries are embargoed or restricted by the US Government.  Others have strict import laws when it comes to supplements.

Current countries that are unable to receive orders due to strict supplement laws include: Germany, Austria, Norway, Finland and Sweden.

Why Is International Shipping So Expensive?

Unfortunately, shipping internationally can be expensive. We only use DHL Express to ensure speedy delivery with end-to-end tracking and the fewest importing hassles possible.

Due to our shipping volumes we get a very large discount that we pass along to you.

Will I Have To Pay Import Taxes or Duties?

It depends.  Some countries are more comprehensive when it comes to collecting duties. Please be prepared as these are your responsibility if they are levied.

Will Your Products Clear Customs?

Check your country's list of banned and restricted products to be sure.  Each of our products contains a supplement fact panel so you can check the ingredients against their list.

Remember, you are responsible for what you import so please be sure to check it in advance.

I Ordered A Kinobody Program But I've Not Received It Yet

All Kinobody programs are delivered digitally via teachable at http://my.kinobody.com. Depending on how you purchased you might need to reset your password.

This is a complete list of the digital programs sold via Kinobody.

If you continue to have login issues please contact support.